南宫NG·28(中国)相信品牌力量有限公司

I. About Us

“LN Club” membership program is an optimized and upgraded travel experience platform created by Lingnan Hotel International Management Limited for travelers.

LN Hospitality (Lingnan Hotel International Management Limited) is the industrial development platform for Guangzhou Lingnan Group’s hotel business, it’s collectivization, professionalization and brand output. LN Hospitality is a core enterprise affiliated to Guangzhou Lingnan Group Holdings Co. Ltd., a main board listed company on the Shenzhen Stock Exchange. The core hotel brands of LN Hospitality include LN Garden Hotels & Resorts, LN Dongfang Hotels & Resorts, LN Hotel Five, LN Jiayuan Resort, LN Garden Inn, LN Star Camp, LN Residence, LN Hive, and the Waterside Farmyard by LN Hospitality. These brands encompass everything from boutique cultural travel to platinum five star experiences, leisure vacations to urban business, chain hotels to nonstandard accommodations. The company’s hotel asset management level is ranked first place in southern China and it has been granted recognition by the China Tourist Hotels Association as a “Top 60 China Hotel Industry Group”.

The “LN Club” membership program uses the brand names under LN Hospitality, including LN Garden Hotel, LN Dongfang Hotel, LN Hotel Five, LN Residence, LN Star Camp, LN Jiayuan Resort, LN Garden Inn, as well as all member hotels of LN Collections. In addition, all experiences of this program also apply to the member hotels of Lingnan International Hospitality Alliance.

All individuals who meet the qualification requirements for the “LN Club” membership program can apply for membership free of charge, participate in the exclusive membership activities of LN Hospitality personally, and enjoy numerous new benefits.

Members who have joined the “LN Club” membership program are deemed as having read, understood and accepted the terms of this program.

II. Qualification for Membership Application 

(I) An applicant must be an individual who meets the legal adult age in the country where he or she lives; companies, groups and other organizations cannot enroll as members.

(II) An applicant must be the one that has not yet been a member of the “LN Club” membership program, and has not opened a membership account, and his/her membership has not been terminated by the “LN Club” membership program.

(III) Each applicant may maintain only one “LN Club” member account.

III. Membership Registration

Registration can be completed on the official website www.Lnclub.com, WeChat official account LNJDGL, at the front-desk of participating properties or dial toll-free 4008308996

After applying for membership, each applicant will open a membership account, obtain a designated member number, and be qualified to earn the “LN Club” points.

No annual fee payable by members, registered membership has no expiration.

IV. Membership Category、Reward Point and Growth Credit

There are 3 categories of “LN Club” membership, including LN Card Member, Silver Card Member and Gold Card Member.

“LN Club” Points accumulation would start as soon as your membership is effective. Members can earn Reward Points and Growth Credit through any eligible consumptions on hotel accommodation, food and beverage (F&B) and social event. Accumulation of reward points are subject to the billing system amount paid by the member. Generally, Reward points would be added to the member’s account automatically within 5 working days after the transaction. Members may log onto their member’s account at our official website www.Lnclub.com, WeChat official account LNJDGL to check their “LN Club” reward points and growth credits balances and related transaction details.

Valid evaluation year: A valid evaluation year refers to a period of 12 consecutive months calculated from the date when a member joins the “LN Club” membership program.

(I) Membership Upgrade

Members of LN Card and Silver Card can be upgraded to the category when a certain amount of Growth Credit earned in a valid evaluation year. Once your membership is upgraded, all the accumulated growth credits on your account under the previous categories of membership would be deducted immediately. Growth credits would be reset and accumulation would be started again from the first day of the new membership categories effective.

 

Categories      Growth credits

LN Card        2999 below

Silver Card      3000 - 29999

Gold Card       30000 or above

 

(II) Membership Category maintenance

The membership Category of Silver Card and Gold Card member can be maintained if they reach the required growth credits for the corresponding category within a valid evaluation year.

 

(III) Membership Downgrade

1. If the members of Silver Card and Gold Card fail to reach the required growth credits of corresponding category within a valid evaluation year, they will be downgraded to the category corresponding to the annual growth credit of the member. The lowest membership category is LN Card.

 

2. LN Card will not be downgraded, and the membership has no expiration.

 

V. Member’s Benefits

(I) Exclusive discounts for members

1. Room reservation made directly via our official website “www.lnclub.com”, WeChat official account “LNJDGL”, “LN Club” Service Center, or hotel direct-line, enjoy member exclusive room rates and actual discount available may be varied based on membership category, and is subject to policies of individual property.

2. “LN Club” member can enjoy exclusive Food & Beverage discount when consuming at outlets operated by participating properties, and actual discount available may vary based on membership category, and is subject to policies of individual hotel.

 

(II) Exclusive member benefits

“LN Club” members enjoy the priority (check-in/out) reception counter, exclusive member discounts for accommodation and other spending at participating properties.

 

LN Garden Hotel / LN Hotel Five / luxury hotels of the Lingnan International Hospitality Alliance

Benefits	LN Card	Silver Card	Gold Card
The best available room rate discount	10% discount	12% discount	15% discount
Availability for late check-in	Subject to the room categories
72-hours guaranteed room availability*	-	-	●
Complimentary room upgrade	-	Upgrade to the next room category	Upgrade to executive room
Food & Beverage discount (F&B outlets operated by Hotel)	5% discount	5% discount	10% discount
Complimentary breakfast	-	-	For one person
Complimentary welcome fruit	-	-	●
Complimentary executive lounge access *	-	-	●
Member priority reception counter	●	●	●
Availability for late check-out	-	13:00	14:00
Express check-out service	-	●	●

 

The above benefits with the asterisk * are only applicable to some hotels.

Complimentary room upgrade is subject to the hotel room occupancy on that day.

 

LN Dongfang Hotel / China Hotel / deluxe hotels of the Lingnan International Hospitality Alliance

Benefits	LN Card		Silver Card		Gold Card
The best available room rate discount	10% discount		12% discount		15% discount
Availability for late check-in	Subject to the room categories
72-hours guaranteed room availability*	-	-		●
Complimentary room upgrade		Upgrade to the next room category		Upgrade to executive room *
Food & Beverage discount (F&B outlets operated by Hotel)	5% discount	5% discount		10% discount
Complimentary breakfast	-	-		For one person
Complimentary welcome fruit*	-	-		●
Complimentary executive lounge access *	-	-		●
Member priority reception counter	●	●		●
Availability for late check-out	-	13:00		14:00
Express check-out service	-	●		●

The above benefits with the asterisk * are only applicable to some hotels.

Complimentary room upgrade is subject to the hotel room occupancy on that day.

 

LN Jiayuan Resort / LN Collections / LN Star Camp / LN RESIDENCE（long staying is exclude） / comfort class hotels of the Lingnan International Hospitality Alliance

Benefits	LN Card	Silver Card	Gold Card
The best available room rate discount	10% discount	12% discount	15% discount
Availability for late check-in	Subject to the room categories
72-hours guaranteed room availability*	-	-	●
Complimentary room upgrade	-	Upgrade to the next room category	Upgrade to the next room category
Food & Beverage discount (F&B outlets operated by Hotel)*	5% discount	5% discount	10% discount
Complimentary breakfast *	-	-	For two persons
Complimentary welcome fruit*	-	-	●
Member priority reception counter	●	●	●
Availability for late check-out	-	13:00	14:00
Express check-out service	-	●	●

The above benefits with the asterisk * are only applicable to some hotels.

Complimentary room upgrade is subject to the hotel room occupancy on that day.

 

 

LN Garden Inn

Benefits	LN Card	Silver Card	Gold Card
The best available room rate discount	10% discount	12% discount	15% discount
Availability for late check-in	19:00	19:00	20:00
Complimentary room upgrade	-	Upgrade to the next room category	Upgrade to the next room category
* Food & Beverage discount (F&B outlets operated by Hotel)*	5% discount	5% discount	10% discount
Complimentary breakfast*	-	-	For two persons
Member priority reception counter	●	●	●
Availability for late check-out	-	13:00	14:00
Express check-out service	-	●	●

The above benefits with the asterisk * are only applicable to some hotels.

Complimentary room upgrade is subject to the hotel room occupancy on that day.

VI. Rules on Point and Growth Credit Accumulation

(I) Valid period

Members must remain their member’s account active in a consecutive 24 months   to maintain points accumulated, otherwise, all the points would be forfeited.

Points and growth credits cannot be restored after clearing to zero but members can continue to earn new points or growth credits. If the member’s account is cancelled, all the accumulated points and growth credits would be forfeited.

Members only need to earn points or redeem points at least once within 24 consecutive months to maintain active in their “LN Club” member’s account.

 

(II) Rules on points earning

1.Calculation of reward points and growth credits.

1) Accommodations: Earn 1 reward point and 1 growth credit per ￥1 （or equivalent inlocal currency）

2) In-house dining: Earn 1 reward point and 1 growth credit per ￥2 （or equivalent in local currency）

3) Social event: Earn 1 reward point and 1 growth credit per ￥20（or equivalent in local currency）The maximum reward points and growth credits earned per event is 20,000 respectively. “Social events” refers to private banquet and celebrations such as wedding, birthday banquets and, baby hundred-day feast, etc.

4) Members purchase other hotel products and services ( operated by the hotel only) through LN Club  Mall: Earn 1 reward point and 1 growth credit per ￥4（or equivalent in local currency. *Points accumulation will be subject to the product description.

5) All spending of food & beverage (at outlets operated by participating properties) and social events put on the room bill will be converted to reward points and growth credits according to the program rules.

6) Food & Beverage or other product / service included in a room package would be placed under the category of “hotel accommodation”, and are eligible for earning reward points and growth credits according to the program rules.

7) Paying by credit account, long staying, OTA reservation via a third party, group, meetings or corporate events are not eligible for earning reward points and growth credits..

8) Spending on hotel accommodation would only be eligible for reward points and growth credits when the member him/herself occupies the hotel room during the entire stay. Maximum room for earning points is 2 per stay., and all room charges must be paid by the member.

9) Each member can earn reward points and growth credits for up to 3 bills per restaurant per day. Extra consumptions at a same restaurant are not eligible for earning points.

10) Taxes applied to room rates are not eligible for earning points.

11) The rules on points earning apply to all member categories without exception.

12) The basic unit for “LN Club” point accumulation is 1 point, and the spending amount insufficient to exchange for 1 point will not be calculated.

13) If two members share a hotel room, the reward points and growth credits earned can only be credited to one of the members’ accounts.

2. Member Identity Certification. All members are required to present their membership number or registered phone number upon hotel check-in or paying bills for food & beverage and social event.

3.Expenses of not earning reward points and growth credits:

1) Room reservation through the third-party online booking channels, travel agencies (no matter how you pay the hotel) or special room rates e.g. government rate, wholesale, group, complimentary room, long-staying, room barter, day-used room, staff rate, corporate credit account are not eligible for earning reward points and growth credits.      

2) The spending of members attending events, group meetings and corporate banquets.

3) VAT charges, booking cancellation fees.

4) Full prepaid room charge of an overdue no-show booking.  

5) Expenses generated by the member using points.

6) The room charges or F&B expenses paid by the member using coupons.

7) Other spending at the hotel except for the expenses on hotel accommodation, Food & Beverage (restaurant operated by participating hotel) and social events.

8) Non-hotel-operated Entertainment Center, SPA, incentive travel, gift certificates and cash coupons or outsourced services.

4.Supplementary recording of reward points and growth credits.  

If a qualified member failed to earn the corresponding reward points and growth credits after an eligible hotel stay because they do not provide the member number or registered mobile phone number for their reservation or upon check-in to the hotel, they can contact the hotel or “LN Club” service center within 60 days after the check-out date to apply for supplementary recording.  Reward points and growth credits for Food & Beverage and social events are based on the payment, cannot be supplemented.

5. Nature of points and growth credits. “LN Club” points and growth credits themselves have no fixed or determinable cash value, and cannot be assigned, sold, transferred, exchanged for or converted into cash unless otherwise stated in these terms.

6.Eligibility of reward points and growth credits. Hotel accommodation only be eligible for reward points and growth credits or any partner program benefits after the member is enrolled as “LN Club” member.

7.If the participating hotel stops participating in the program, even if the reservation date is earlier than the termination date, the points will not be used to redeem the hotel accommodation or any rewards at the hotel from the date of termination.

Bonus Points: Points earned by members except the reward points through the following methods are bonus points. Bonus points can be used to redeem for the all rewards under the membership program, but cannot be used for membership category assessment. Bonus points include, but are not limited to:

1. Old member introduce new member to join “LN Club” will receive corresponding bonus points after the new member finished their first valid consumption in the participating properties within 12 months;

2. Points earned by members through participating in promotions and activities (except the situation that there’s an explicitly stated in promotions.)

(III) points redemption

Members can use the LN Club points to exchange the following treatments via the official website： www.Lnclub.com or Wechat official account ：LNJDGL

l Redeem the complimentary room of the participating properties

l Redeem Food & Beverage coupon of participating properties

l Redeem the vacation tourism products

l Redeem scenic spots ticket nearby the hotel

l Redeem airline mileage

l Redeem special gifts of “LN Club”

(IV) Rules on “LN Club” points redemption

1. Rules on Guarantee. Members are required to make advance reservation through the official website www.Lnclub.com or WeChat official account LNJDGL for the complimentary stay by point redemption, and according to the relevant booking requirement of the hotel e.g. minimum length of stay, time of use and cancellation policy etc.

 

2. Applicable dates. Some participating hotels have date restriction on the use of redemption during the major events or special holidays period. For example, the participating hotels in Guangzhou do not accept the redemption for free accommodation during the Spring and Autumn Trade Fair. Specific information published by the official website and WeChat official account.

 

3. Unused coupons and rewards. “LN Club” will not return points for any portion of free accommodation reward or e-coupon which is not being fully used by members. once a member check-in for his/her free accommodation, the reward and e-coupon are considered to have already been used even if the member early depart before the check-out date or the e-coupon has not been used.  All the corresponding points for redemption will be invalidated.  

 

4. Period of Validity.  Expired complimentary accommodation rewards and e-coupons cannot be extended. Free accommodation rewards with a valid period are measured by the check-out date. The check-out date of reservation must be within the valid period. The reward and e-coupon will be invalidated if not being used before the expiration date. E-coupons for F&B or other products are subject to the valid period stated in the redemption. The expiration date for any complimentary accommodation awards and e-coupons will not be extended.

 

5. Combined use. Complimentary accommodation reward cannot be used with other rewards or privileges e.g. free upgrade, partner reward, discount coupon, incentive travel, e-coupon or check etc. at the same time unless specified in the rules on corresponding accommodation reward or e-coupon. However, members can use multiple gift coupons to obtain continuous accommodation.   

 

6. Membership verification. Members are required to present the membership number / registered mobile phone number (which must be a local number under the real name system) and relevant certificates when checking in for complimentary stay, credit card or cash is needed for guarantee at the same time.

 

7. Complimentary accommodation room type. The complimentary accommodation applies to standard room type only unless otherwise specifically stated as part of a special reward. Standard room type is defined by the hotel and vary according to individual hotels.

 

8. Capacity of Complimentary Room. The redeemed complimentary room usually allow to accommodate a certain number of guests according to the maximum capacity of the room, depending on the hotels and room types. (For details, please refer to the room capacity restriction of individual hotels   

9. Reward transfer. Complimentary accommodation and e-coupons obtained by member cannot be transferred to the others.

 

10. Use of rewards. Complimentary accommodation and e-coupons are only applicable  for personal travel of the member, and not applicable to group travels, travel packages, meetings or other special room rate/ package, miscellaneous and service charges.

 

11. Miscellaneous:

1) Complimentary accommodation rewards and e-coupons are deemed invalid and cannot be used for payment if they are used as exchange for cash or other compensation.

2) Complimentary accommodation rewards and e-coupons cannot be redeemed for cash.

3) Complimentary accommodation rewards and e-coupons will not be supplied again if they are lost, stolen or damaged.

4) Except for the complimentary accommodation rewards, e-coupons and other designated coupons under the “LN Club” program, other products provided by independent suppliers as indicated in E-Shop are subject to the restrictions of relevant terms and conditions. Each independent supplier reserves the right to change, suspend or terminate all rules and offers at any time without notice. “LN Club” shall not be liable for any changes made by any supplier.

(V) Purchase of points and growth credits

“LN Club” does not allow members to purchase reward points, bonus points or growth credits by themselves or through third-party suppliers.

 

(VI) Adjustment of “LN Club” point and growth credits

“LN Club” points and growth credits in the member’s account may change according to the changes in the system or membership scheme. Members can check their account changes through our official website and WeChat official account. If a member confirms that his/her account information is incorrect, he/she shall contact the “LN Club” Service Center. After review and verification by the member service center they will make an adjustment according to actual situation. . The points will not be adjusted 60 days after the date of settlement indicated on the member’s spending bill by the hotel. Members need to retain the relevant hotel vouchers, which can be used as proof at the time of applying for adjustment of points.

 

(VII) Deduction of points and growth credit

1. When a member redeems points for complimentary accommodation, e-coupons or other E-Shop products etc, the corresponding points will be deducted from the member’s account automatically, but the Growth Credit remain unchanged. Growth credit will only be reset when the membership category is upgraded.

 

2. Once the membership is upgraded, all accumulated growth credits would be deducted from the member’s account immediately. Growth credit would be reset and the accumulation would be started again from the first day of the new membership effective.

I Have Read And Agree To The 《LNClub Terms and Conditions》